Returns & Exchanges
Due to the unique nature of consigned luxury goods, we offer a 7-day return window from the date of delivery. Items must be returned with the original VSP security tag attached.
1
Request a Return
Log into your account and select 'Request Return' next to the order you wish to send back.
2
Print Label
Once approved, download and print the prepaid return shipping label provided via email.
3
Secure Packaging
Place the item in its original packaging, ensuring the security tag is intact and the item is protected.
4
Drop Off & Refund
Drop the package at any authorized carrier location. Your refund will be processed within 5 business days of receipt.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing